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PATCO Riders Share Their Experiences With DVARP

PATCO riders from in and around Collingswood discuss complaints, compliments, and interesting sightings during their rides to and from work and play in Philadelphia.

Given that Collingswood is such a rail commuter town with fast, frequent service to Philadelphia and Camden, the Delaware Valley Association of Rail Passengers (DVARP) thought it would be a good idea to work, recreation, and appointments.

We received a tremendous response. This was the start of a weekly blog series right from the voices of PATCO riders. Below are some complaints, compliments, and interesting sights as told by daily PATCO riders. 

Mark Heston is a daily PATCO rider who typically travels between Collingswood and 9th/10th St. Station.

The ride home was smooth and you could hear the announcement of stations. Nice ride for $2.60...A purple set of surgical gloves have been on the NW exit stairway of 8th st [Philadelphia] station for over a week now. Gross...There is a lot of garbage at the Collingswood handicap parking.

David Mays rides both PATCO and the RiverLINE between Palmyra and 16th/Locust Station.

Down on the PATCO platforms, again there is a lack of seating that reflects a complete misunderstanding of the way people use the system and the volume of riders it has...I think the recent renovations at 16th and Locust are nice, but they focus on the area where you spend the least time, the concourse. The area that needs improvement is the platform, not the hallways you're in for at most 3 minutes.

Finally, Jeff Lyons is another daily PATCO rider between Ashland and 8th and Market in Philadelphia.

It looks like work has finally begun on the out-of-service escalator at PATCO's Ashland Station. It's been out of service since July. What's the over/under on how long it takes for the repaired version to break down?

PATCO GM John Rink discovered Lyons' comment via DVARP's newsletter, and offered this response:

Yes, Ashland escalator has been OOS since July. PATCO does have a service contract with a third-party elevator/escalator repair company.

I would like to apologize for the inconvenience and frustration for our customers who use the escalator at Ashland Station. Unfortunately over 85 escalator steps were significantly damaged and were required to be removed for repairs that were beyond safety and code tolerances.

Due to the expensive costs to repair, we need to follow fiscally responsible procedures which led to a delay in the repair, which included Board approval.

Let us know of know if you've had experiences similar to those of Mark, Jeff, and David. Reply to this blog post or let DVARP know @PhillyDVARP on Twitter or by e-mail at mail@dvarp.org.

Also, we wish to sincerely thank PATCO GM John Rink for taking the time to read the DVARP newsletter and respond to one of the complaints. That's something that many GMs would not personally do.  

Andy Sharpe is Communications Director for the Delaware Valley Association of Rail Passengers. Contact him at 215-RAILWAY (215-724-5929), sharpe@dvarp.org, or @PhillyDVARP on Twitter and Facebook.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Anne Carroll September 17, 2012 at 05:37 PM
Thanks for giving PATCO riders a voice!
Andy Sharpe September 18, 2012 at 09:11 AM
No problem, Anne. Together, we'll show that PATCO riders DO have the power to improve their ride!

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